We do not accept returns or exchanges for change-of-mind purchases. Please choose your items carefully before placing your order.
This policy does not affect your rights under the Australian Consumer Law (ACL). If an item is faulty, damaged, does not match its description, or you have received an incorrect item, please contact us so we can assist you.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please reply to your dispatch email as soon as possible and provide:
- A clear photo of the item
- Your order details
- A brief description of the issue
- Any other relevant information that may help us assess the issue
Once we have reviewed the issue, we will advise you of the next steps.
We will cover the reasonable cost of return postage for faulty, damaged, or incorrect items. Where appropriate, we may provide a replacement, repair, refund, or other remedy in accordance with your rights under the Australian Consumer Law.
Please do not return an item without contacting us first, as we will provide instructions for the return where required.
Refunds
If we provide you with a refund for any reason, such as an item being unavailable or a refund being required under the Australian Consumer Law, the refund will be issued to your original payment method.
Please allow 5–10 business days for your refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Change of Mind
We do not offer refunds, returns, or exchanges where you have simply changed your mind, selected the wrong size or colour, or no longer want the item, unless otherwise required by law.